Complaints procedure

in the distance

We accept order cancellation prior to product delivery or production. If you cancel your order, you will receive a full refund. We cannot cancel your order once the product has been shipped.

Refund (if required)

Product returns are accepted. The buyer has the right to a refund within 14 days of receiving the goods.
For returns, the product must be unused and in the condition in which it was received. It must also be in the original packaging. A return receipt or proof of purchase is required for returns. Do not return the purchase to the manufacturer.
Customers will be charged maximum shipping costs only once (for return); The consumer does not charge fees for the return.

Credits (if any)

We will send you a confirmation email as soon as we arrive and check your return. We will also let you know when your return is accepted or rejected. If the refund is accepted, the refund will be automatically processed and credited to your credit card or payment method on the date specified.

Delayed or missing sales (if any)

If you have not received your refund yet, please check your bank account first.
Then contact your credit card issuer. It may take some time for the official return announcement. Then contact your bank, it often takes a while for your refund to be dispatched. If all of this has happened and you still haven't received your refund, please contact us at

Please contact our customer service at for a return address.